Updated 23rd May 2018
At Letchworth Veterinary Centre we respect your right to privacy. However, as a Veterinary Practice we may need to process your personal data. We will only do so in accordance with this Policy, which explains the types of personal information we may collect about you; how we will store and handle it; how we keep it secure; and how you can exercise your privacy rights under the General Data Protection Regulation (GDPR).
Most of the information we collect and hold about you will have been provided by you when you:
However, some may come from other sources, when you may have given a third party permission to share the personal information they hold about you with us.
The personal information that we collect about you generally falls into the following categories:
Other than listed below, we will only disclose information about you to third parties if we are legally obliged to do so or where we need to, to comply with our contractual duties to you. Personal information may be supplied to:
Where we do share your personal information with third party service providers and partners we apply a policy to ensure your personal information is safe. In limited and necessary circumstances (e.g. laboratory services) your information may be transferred outside of the EEA or to an international organisation providing necessary clinical services. Wherever possible this data will be limited to your surname.
We will normally collect personal information from you only where we need the personal information to comply with our contractual duties to you; where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms; or where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Likewise, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
We have put in place appropriate security measures to protect your personal data from access by unauthorised persons and against unlawful processing, accidental loss, damage or destruction.
If is our policy to retain clinical records, and therefore your personal data for a period of seven (7) years or for as long as you remain a client, to accommodate on-going care and the potential need to refer to clinical records.
When we have no ongoing legitimate business need to process your personal information, we will either delete it, anonymise it or, if this is not possible securely store it and isolate it from any further processing until deletion is possible.
Under the GDPR you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data; the right to restrict process; object to processing and, in certain circumstances, the right to data portability. You have the right to opt-out of any communications we send you at any time, or to change your communication preferences, by using the contact details below.
You have the right to lodge a complaint to the Information Commissioner’s Office if you believe that we have not complied with the requirements of the GDPR in relation to your personal data. You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns
Letchworth Veterinary Centre is the data controller for the purposes of the GDPR. If you have any concerns as to how your data is processed you can contact us at firstname.lastname@example.org or write to us at: Letchworth Veterinary Centre
Norton Way North
Letchworth Garden City
We are fortunate at Letchworth Veterinary Centre to have an amazing team of committed, talented and enthusiastic staff
At Letchworth Veterinary Centre we combine the highest standard of care for your pets with a friendly and personal service.